Terms & Conditions
Welcome to our website. We are an ethical business and we want you to be completely happy with every item purchased from us and with every transaction that we process on your behalf. We have constructed our business to keep things as simple and straightforward as we can whilst protecting your rights as our customer and our rights as a small, independent business.
The term ‘Hemp By Nature’ or ‘us’ or ‘we’ refers to the owner of the website whose principal place of business is 33 George Raymond Road, Eastleigh, Hampshire SO50 5SZ. The term ‘you’ refers to the user or viewer of our website. “The agreement” means these Terms and Conditions together with any contract in which they may be incorporated by reference or otherwise. “Goods” refers to all items ordered from Hemp By Nature via the website and “the website” refers to the website at hempbynature.co.uk.
2. Changes to these Terms and Conditions
We reserve the right to change these Terms and Conditions at any time and the revised Terms and Conditions will be published on the website. Please ensure you check the Terms and Conditions regularly as your use of the website will be subject to the Terms and Conditions published on the website on the date of access to the website. Your use of the website following the publishing of any changes to these Terms and Conditions will indicate your agreement to the revised Terms and Conditions.
4. Website Content
The content of the pages of this website is for your general information and use only and is subject to change without notice. Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
This website contains general information about hemp and CBD products, health and nutrition. The information is not to be construed as medical advice and should not be treated as such. The general information on this website is provided “as is” without any representations or warranties, expressed or implied. Hemp By Nature makes no representations or warranties in relation to the health information on this website. You must not rely on the information on this website as an alternative to medical advice from your doctor or other professional healthcare provider.
5. Website Availability
We do not guarantee that the website will be available without interruption and we will not be liable to you if the website is unavailable at any time or for any period. It is your responsibility to make all necessary arrangements, technical or otherwise, for you to have access to the website. You are responsible for ensuring that all persons who access the website through your internet connection comply with these Terms and Conditions.
We may occasionally restrict your access to the website to allow for repairs, maintenance or improvements to the website. We do not guarantee that the website, or any content on it, will be free from faults, errors or omissions. Please report faults, errors or omissions to us and we will make the necessary corrections as soon as we reasonable can.
6. Acceptable Use
You shall not breach or attempt to breach the security of the website and you shall not use the website in any way that may cause the website to be damaged or impaired.
You may not, and may not allow others to alter, decrypt or reverse engineer or in any other way interfere with or alter the construction or functioning of the website.
When using the website you must not use a false identity, including a false email address or any other false personal data, and you must not mislead us as to the origin of any electronic communications or content.
A breach of the Acceptable Use of the website as set out in these the Terms and Conditions may be a criminal offence and/or may give rise to a claim against you for damages.
The website is intended for residents of countries where CBD and hemp products are legally limited to 0.2% THC and we make no claim that any content on the website is appropriate or available for use in locations outside of the United Kingdom and other such countries. If you access the website from other locations you do so at your own risk and are responsible for compliance with any and all local laws, if and to the extent local laws are applicable.
You will be responsible for securing your computer systems when using the website and we will not be responsible for any loss suffered as a result of your failure to do so.
We will not be liable for any loss or damage caused by a computer virus or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of the website or to your downloading of any content on it, or on any website linked to it.
This website is for domestic and private use. We have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity when using this website.
7. Intellectual Property Rights
This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. All rights are reserved.
You may print and/or download extracts, of any page(s) from the website for your personal use and for you to draw the attention of others to content published on the website. In such cases you must acknowledge us (and that of any identified contributors) as the authors of the content. Unauthorised use of trademarks, service marks, graphics and logos used on the website is strictly prohibited.
8. Your Information
9. User Accounts with Hemp By Nature
Hemp By Nature offers User Accounts to individuals aged 18 years and over by way of registration before or during checkout. We reserve the right to refuse an account to any applicant and accounts are revocable by us without cause.
User Accounts are subject to any and all rules adopted by us, and these rules may be amended from time to time without notice.
User Accounts are not transferable and cannot be sold or traded.
Should you wish to hold an account with Hemp By Nature to receive discounts, offers and other exclusive benefits you must register for an account and provide certain information during the application process. By registering an account you represent and warrant that:
- You are aged 18 or over and able to form a legally binding contract;
- All registration information that you submit is complete and accurate;
- You will maintain the accuracy of all registration information;
- You will maintain the confidentiality of your account;
- You will immediately notify us of any unauthorised use of your account, or suspected unauthorised use, or any other breach of security;
- You will be solely responsible for all activity that occurs under your account.
10. Purchases and Payments
On placing an order on the website, you will receive an automatic email confirmation of the details of the order. This confirmation email represents an offer from you to buy the goods from us.
We accept payment via credit or debit card, or bank transfer. The prices published on the website are not binding to us and we reserve the right to revise published prices and charges in the event of any change in our costs and/or prevailing conditions between the date of order and the date your order is shipped/collected. All prices shown are inclusive of value added tax where applicable, which will be charged at the current rate.
We endeavour to keep the stock level information for products on our website as accurate as possible, but we cannot guarantee that the stock levels will be 100% accurate at all times. If an item is out of stock, it will normally be labelled as ‘out of stock’ on our website and if an item is showing as in stock, the corresponding stock levels will be as accurate as is feasibly possible. Nevertheless we cannot guarantee that we will always be able to supply all the goods contained in your order. If, for any reason, we are unable to supply an item, we will not be liable to you except to ensure that you are not charged for that item or, if you have already been charged and subsequently we are unable to supply the item, we will refund you in full using the same payment method that was used to make the purchase. We reserve the right to withdraw any item from sale at any time and for any reason.
Once your order is packed and ready for despatch we will charge your payment card for the order amount less any items we were unable to supply. Once payment is complete and the order is ready for despatch we will issue a confirmation email and it is at this point that the contract between you and us is formed. Any products that formed part of the order, but which are not contained in the package and for which we have not charged your card, or for which we have charged your card and subsequently refunded you, will not form part of the contract. For goods that are being shipped, you will be informed that the order has been despatched and, if relevant, you will receive delivery tracking information.
11. Delivery by Courier
You must provide a suitable and complete address for delivery of your goods. You may provide an alternative delivery address to your billing address during the checkout process, which allows you to receive orders at work, or via friends, neighbours and family.
Orders that arrive late or are returned to us because of incorrect delivery details, or because no one was available at the address at the time of delivery, will not be compensated. Nor will we accept costs incurred in collecting your order from an alternative address because of no one being present at the delivery address or as a result of incorrect delivery information being provided by you. Orders returned to us under these circumstances will not receive a refund for shipping and should you still require the order, shipping is charged again. You accept the delivery company has the right to leave your parcel at a local post office or return it to their depot for collection if you are not available to receive the goods.
We make every effort to despatch your order as quickly as we can and in accordance with our despatch timescales, but we make no guarantee that there will not be an unforeseen delay and, once your order is despatched, we do not accept any liability for delays in transit.
If you select the Royal Mail 24 or 48 Untracked shipping option, please note this isn’t a signed for service and we can’t accept any claims with regards to delivery of the goods. If using the Royal Mail 24 or 48 Signed For service, delivery is deemed to have taken place once the goods have been signed for. If your order is being shipped by Parcelforce Express or Economy Tracked Services, delivery is deemed to have taken place once Parcelforce has updated their tracking records to that effect.
We have the right to change our delivery service at any time without prior notice.
It is your responsibility to report lost orders to us within 7 days of the despatch date. Failure to comply will result in no refund being made.
12. Refer A Friend Reward Scheme
The refer-a-friend promotion is a £10 reward to be sent to a referrer (existing customer) following a successful referral made by a referee (friend). The successful referral includes a £10 discount at the time of sale.
Customers eligible for a reward following a successful referral will receive store credit applied to their online Hemp By Nature account.
b) Qualification for the reward (Referees)
The referee (friend) reward offer is available to customers who follow a link sent to them by a referrer or who enter a valid coupon code, shared with them by a referrer. The referee must use one of these methods when placing their order and must add a minimum of £19 worth of goods to their trolley before the discount will be applied.
c) Qualification for the reward (Referrers)
A ‘successful referral’ is a referral that results in the sale of goods that meets the requirements of the referee qualification above. The referrer’s credit will be awarded 14 days after the referee has received their goods provided they have not cancelled or returned their order.
d) General terms
Referral attempts that do not use the referral link mechanism or do not provide the coupon code will not qualify for the reward.
There is no limit to the number of referrals that can be made by an individual referrer, however, a customer may only be a referee once. Repeated attempts by individuals to use the referee (friend) discount, will be voided and cancelled.
Referral links will be generated by Hemp By Nature and sent to potential referees by email. They can also be generated and sent to a referee (friend) via Facebook, Twitter or What’s App by visiting hempbynature.co.uk/refer-a-friend.
Referral links can be shared by any means online provided that this does not involve paid advertising or the unauthorised use of Hemp By Nature’s brand or intellectual property.
The referrer and the referee (friend) cannot be the same person. Where we identify they are the same person, for example by email address, phone number, or name, the offer will be void.
In order to refer a friend, referrers must have an account and have made at least one purchase through the Hemp By Nature website.
An existing customer may be a referee (friend) although they may only be referred once.
This offer cannot be used in conjunction with any other offer.
e) Amends to the reward scheme
Hemp By Nature reserves the right to withdraw this offer if, in our judgement, the offer is being abused. Hemp By Nature also reserves the right to change or amend the reward and the structure of the offer at any time. Any decision made by Hemp By Nature with regards to this offer is final.
You have the right to cancel this contract within 14 days from the day on which you acquire, or a third party (other than the delivery company) and indicated by you acquires, physical possession of the goods.
To exercise the right to cancel, you must contact us of your decision to cancel in a clear written statement at:
Hemp By Nature
33 George Raymond Road
We must receive this communication within the 14 day cancellation period. We will respond to your cancellation notification as soon as is practically possible to do so.
If you cancel this contract, we will refund to you all payments received from you, excluding any shipping costs. You have a legal obligation to keep the goods in your possession until you return them to us and to take reasonable care of the goods while they are in your possession. We have the right to make a deduction from the refund for loss in value of any goods supplied, if the loss is the result of careless or unnecessary handling by you.
We will make the refund without undue delay, and not later than 14 days after the day we receive back from you any goods supplied, or not later than 14 days after the day you provide evidence that you have returned the goods, or if there were no goods supplied, 14 days after the day on which we are informed about your decision to cancel this contract.
We will make the refund using the same payment method that you used for the initial transaction, unless you have expressly agreed otherwise. No additional fees will be applied to the refund transaction. Any cost of postage for returning unwanted items is the responsibility of the buyer.
Should you be dissatisfied with any goods you receive from us, please contact us using the details provided on the Contact page.
Should you wish to return an item we will refund you for any returned item/s in saleable condition (unless it was received by you in a defective condition – see point 14 below) but we may withhold any refund until we have received the item/s back or you provide evidence of having sent back the item/s, whichever is the soonest.
Item/s must be returned to our address on the Contact page of this website and you will have to bear the direct cost of returning the item/s.
We recommend that you return the item/s using a tracked or signed for service to ensure proof of delivery and insurance for the item/s in transit as we cannot be responsible for any item/s lost in transit. Refunds will only be made to the card used to purchase the returned item/s.
15. Defective Goods
You are requested to examine all goods delivered upon arrival and as far as is possible, to advise carriers representative concerned, at time of receipt, of any apparent damage, shortage or irregularity. Claims for incomplete, damaged or defective goods must be made to us, in writing, using the details on the Contact page of this website, within 48 hours from date of delivery.
In the event of any item being defective in materials or workmanship when delivered we undertake to replace the item free of charge. We are to be allowed a reasonable time to enable us to replace any defective item, providing that the item is returned to us in the state in which it was supplied by us. Our liability is limited to such replacement, which shall be deemed a complete fulfilment of our contract. If it is not possible to replace the item, for whatever reason, we shall issue a refund for the defective item. We will pay for the cost of any return shipping of the defective item.
We shall be under no liability whatsoever for any consequential damage, loss or other expenses whether arising out of contract, negligence or otherwise. We shall be under no liability for defective parts damaged in transit whether due to unsatisfactory packaging or otherwise.
No compensation will be given for any glass damages.
16. Retention of Title
Property, legal and beneficial in any goods supplied by us shall pass to you only when we have received full payment for all sums then owed by you to us. Risk shall pass to you with possession of the goods.
17. Our Liability
Some of the products that we supply are provided by third parties and we may provide links to certain third party websites. We are not responsible for the content of any such third party products or websites and we do not accept any liability or responsibility for any third party products, materials or websites, or for any other materials, products or services of third parties and you access such websites at your own risk.
18. Product Information and Images
Product details on the Hemp By Nature website have been prepared for information purposes only. We believe they are accurate but please do not use the information as a substitute for reading the product packaging and label prior to use. Products and their ingredients are frequently subject to change and if you require precise ingredient information you should consult the manufacturer, whose contact details will appear on the packaging or label. Hemp By Nature is therefore unable to accept liability for any incorrect product information on third party products.
Whilst we have taken every care to use accurate product images, packaging is subject to change by the manufacturer and images may therefore differ to the product received. Any images which show serving or usage suggestions and which include additional items and/or ingredients pictured with the product you are purchasing are not included.
The recommended retail prices listed on our website are those provided by the product manufacturer and they may not represent the prevailing price in every area on any particular day.
19. No Waiver
Our failure to insist upon strict enforcement of any provision of this agreement shall not be construed as a waiver of any provision or right.
20. Indemnity by You
You will be liable for any loss or liability arising from or in relation to any breach by you of these Terms and Conditions or of any applicable laws and accordingly agree to indemnify Hemp By Nature for any such loss or liability.
21. Governing Law and Jurisdiction
This agreement and any dispute or claim arising out of or in connection with it shall be governed by and construed in accordance with English law. The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of this agreement.
22. Contact Details
Hemp By Nature
33 George Raymond Road
Telephone: 023 8184 6914